REFUND POLICY

Last Updated: May 2026

Thank you for shopping at [STORE NAME].
We are committed to providing high-quality products and a reliable shopping experience. If you are not fully satisfied with your purchase, please review our return policy below.

1. Return Eligibility

You have 30 calendar days from the date of delivery to request a return.

To be eligible, items must:

Be unused, unworn, and in original condition
Be returned in original packaging
Include proof of purchase (order confirmation or receipt)

We reserve the right to refuse returns that do not meet these conditions.

2. Return Process

To initiate a return, contact us at:
[YOUR EMAIL HERE]

Include:

Order number
Reason for return
Photos (if item is damaged or defective)

Returns sent without prior authorization may not be accepted.

3. Refunds

Once your return is received and inspected:

You will be notified of approval or rejection
Approved refunds are issued to the original payment method
Processing time: 5–10 business days (depending on your bank/card provider)

We reserve the right to partially refund items that show signs of use or damage not caused by us.

4. Return Shipping
Customers are responsible for return shipping costs
Shipping fees are non-refundable
If a refund is issued, return shipping may be deducted

We only cover return shipping if:

The item is defective
The wrong item was sent
5. Non-Returnable Items

The following items cannot be returned:

Gift cards
Digital/downloadable products
Personal care items (for hygiene reasons)
Items marked as Final Sale
Opened or used products
6. Damaged, Incorrect or Defective Items

If your item arrives damaged, defective, or incorrect:

Include:

Photos of the product
Packaging
Shipping label

We will resolve the issue by:

Replacement, or
Full refund
7. Order Cancellation

Orders can be canceled within 12 hours of purchase.

After this period, orders may already be processed and cannot be canceled.

8. Late or Missing Refunds

If you have not received your refund:

Check your bank account
Contact your card provider
Contact your bank

If the issue persists, contact us at [YOUR EMAIL HERE]

9. Legal & Business Information