SHIPPING POLICY

Last Updated: May 2026

Thank you for shopping at [STORE NAME].
We are committed to delivering your order in a safe and timely manner.

This store is operated by:

FARLIND INVESTMENTS LIMITED
6 Surrey Street, London, WC2R 0NS
United Kingdom

1. Shipping Coverage

We offer Worldwide Shipping.

Shipping availability may vary depending on location. In rare cases, we may not be able to deliver to certain regions.

2. Processing Time
Orders are processed within 1–3 business days
Orders are not processed on weekends or public holidays

During peak periods, processing times may be slightly extended.

3. Estimated Delivery Times

Estimated delivery times after dispatch:

United States: 5–12 business days
United Kingdom: 5–10 business days
Europe: 5–12 business days
Rest of the World: 7–20 business days

⚠️ These are estimated delivery times, not guaranteed.

Delays may occur due to:

Customs clearance
Carrier delays
High demand periods
4. Shipping Costs
Shipping fees (if applicable) are calculated at checkout
Promotional free shipping may be offered temporarily
5. Order Tracking

All orders include tracking.

Tracking details are sent via email after shipment
Tracking updates may take 2–5 business days to appear in the system
6. Customs, Duties & Taxes

For international orders:

Customs duties, VAT, or import taxes may apply
These charges are determined by your local authorities
The customer is responsible for all customs fees

We recommend checking your local regulations before purchasing.

7. Lost, Delayed or Stuck Shipments

If your package is delayed or not moving:

Contact us first at [YOUR EMAIL HERE]
We will investigate with the carrier

A shipment is considered lost only after a reasonable investigation period.

We do not issue refunds for:

Delays caused by carriers
Customs processing delays
8. Damaged Items

If your item arrives damaged:

Contact us within 48 hours of delivery
Provide photos of:
Product
Packaging
Shipping label

We will evaluate and provide a replacement or refund when applicable.

9. Incorrect Address Disclaimer
Customers are responsible for providing accurate shipping details
We are not responsible for lost packages due to incorrect addresses

If an order is returned to us:

Re-shipping costs may apply
10. Order Changes & Cancellations
Orders can only be modified or canceled within 12 hours of purchase
After this period, the order may already be in processing
11. Contact

For shipping-related questions:

Email: [YOUR EMAIL HERE]
Response time: 24–48 business hours